Delete your data.

• Email privacy@trovedge.com from the email on your account.
• Use the subject line Delete my Trovedge data.
• Include your company name and the account email so we can locate the correct tenant.
• We complete eligible deletion within 30 days and reply with confirmation.

• Company context you provided to the agent desk.
• Drafts, plans, briefs, and generated outputs stored in your tenant account.
• Approval queues and delivery records that are not needed for legal, billing, security, or audit reasons.
• Account profile data that is not required for retained billing records.

If you called the live demo line or asked the AI receptionist to call you back, your call transcript (and any associated recording held by ElevenLabs, our voice provider) is deleted on the same request process described above — email privacy@trovedge.com with the phone number you called from or that we called.

• Stripe billing records required for tax, accounting, and fraud-prevention obligations.
• Security logs needed to investigate abuse or protect the service.
• Minimal records required to document cancellation, deletion, or contractual compliance.

We verify a deletion request by matching the account email (or the phone number, for a demo call) you give us against our records, and may ask for additional detail if we can't confirm it's you. You can name an authorized agent to submit a request on your behalf; we may ask for written proof of the agent's authority and may still verify your identity directly.

For a verifiable request from a U.S. resident under the CCPA/CPRA, we acknowledge it within 10 business days and complete eligible deletion within 45 calendar days (the statute allows one 45-day extension with notice for complex requests). Customers outside the United States keep the 30-day timeline above.

Data-deletion requests and questions: privacy@trovedge.com. See also our Privacy Policy.