Missing calls? Here's what it costs a contractor, and how to stop it

Why do contractors miss so many calls?

Contractors miss calls because the work itself keeps their hands busy. It's not a character flaw. You're on a roof, running a saw, or elbow-deep in a service panel. The reason you're good at the job is the same reason you can't pick up while you're doing it.

Calls also land when nobody's working at all:

• 7 pm, while you're at your kid's practice.
• Saturday morning.
• During the busy season, when the phone rings more than one person can handle.

How many jobs do missed calls cost?

Nobody can give you an honest number without looking at your line, but every missed call from a new customer is a job you might not get back. Homeowners with money and options often don't wait. They call the next name, and that company answers.

The only reliable way to know your number is to look at your own call log, forms, and follow-up. That's what the free Missed-Job Audit does. You get a written leak map afterwards whether we work together or not.

Is voicemail good enough?

No. Voicemail puts the work back on the caller, and many callers won't do it. Even when they do leave a message, you're calling back hours later, after they may have already booked someone else. Voicemail also can't ask the questions you need, like what the job is, where, and how urgent.

How do I stop missing calls without hiring a receptionist?

Send the calls you can't take to an AI receptionist that answers in your company's name and hands you a summary. Here's how it's set up with Trovedge:

1. 1

   Find the leak

   The free Missed-Job Audit shows when and where calls are going unanswered. Book it.

2. 2

   Pick the window

   Forward only missed rings, only after-hours calls, or everything. You keep your existing number.

3. 3

   Approve what it says

   Your services, service area, hours, qualifying questions, and what it must never promise.

4. 4

   Test before launch

   Test calls cover normal requests, emergencies, and bad fits. You sign off before it goes live.

5. 5

   Get the summary

   After each call you get the caller's name, number, what they need, and how urgent it is.

What does an AI receptionist actually do on a missed call?

It answers right away, qualifies the job, and hands you a clean next step. When we say "AI receptionist," this is what we mean:

• Every call and web form answered immediately, day, night, weekend.
• It speaks in your company's voice: your services, your service area, your rules. Not a call-centre script.
• It qualifies the job: what work, where, when, rough scope. The questions you'd ask.
• It moves the job toward your calendar by your rules (Growth plan), or sends you a structured summary to call back (Call Capture Install).
• It knows what it doesn't know. Odd requests, angry customers, true emergencies go to you. It doesn't guess.

Full details: AI receptionist for contractors.

Will an AI receptionist make promises I can't keep?

No. Nothing gets promised, published, or sent to a customer without your say-so. We hold that line everywhere. The receptionist answers using facts you approved. It never quotes a price you didn't set. Anything beyond that becomes a draft waiting for you, not a commitment made in your name. AI that acts unsupervised in a real business is how you end up apologizing to customers, so we built the opposite.

What about calls that come in after hours?

After-hours calls are the same problem with a longer wait, and they can be answered the same way. You choose whether true emergencies ring through to your cell or get captured for the morning. See after-hours calls for contractors.

How much does it cost to stop missing calls?

With Trovedge you have two ways in, both at early access pricing through Dec 22, 2026:

• Contractor Call Capture Install: a one-time CA$1,497 + HST (US$1,197 + applicable tax). One line, one approved call flow, a 30-day pilot capped at 250 answered minutes. No automatic renewal.
• Growth plan: CA$799/mo (US$599/mo). A website and local SEO, plus the 24/7 AI receptionist for calls and forms. Month to month.

See pricing for everything that's included.

Try it yourself

Call 469-887-9603. Say "I run a roofing company called Summit Roofs" (or use your own company name) and it answers as your front desk. Ask it if it's AI and it'll tell you. More about the demo line.

When you're ready to see your own numbers, get your Missed-Job Audit. Thirty minutes, a written leak map, and a straight answer if we're not the right fit. You run the crews. We run the growth.

Questions: yorkis@trovedge.com

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